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Latest updates and insights from Kerridge Commercial Systems

What does Brexit mean for UK manufacturing?

What does Brexit mean for UK manufacturing?

It’s fair to say that the UK’s Brexit vote came as something of a shock—a shock to politicians, business leaders, economists, and governments across Europe and beyond. And, of course, to UK manufacturing, where the outcome of the referendum was the opposite of what most UK manufacturing businesses had said that they wanted.

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Categories: Manufacturing


Unlocking the opportunities offered by Industry 4.0

Unlocking the opportunities offered by Industry 4.0

A survey by The Manufacturer magazine earlier this year found that 62% of manufacturing businesses—almost two-thirds—were either ‘aware’ or ‘very aware’ of Industry 4.0. For a term that wasn’t coined until 2011, that’s quite remarkable.

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Categories: Manufacturing, Industry 4.0 / IoT


What did you miss at this year’s Kerridge Commercial Systems Customer Conference?

2016 Customer Conference

The 2016 Kerridge Commercial Systems (KCS) Customer Conference, held on the 8 - 9 June 2016, was rich and diverse in content, coupled with topic-specific break-out sessions. It marked the KCS Group’s 40th anniversary since formation. Conference presentations reviewed new software and service developments; reviewing hot topics in the ever-changing business solutions arena.

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Categories: Manufacturing, CRM & Customer Service


3 compelling reasons for an ERP software upgrade

3 compelling reasons to upgrade your ERP software

Here at Kerridge Commercial Systems, we often encounter businesses looking for a new ERP system. Nothing unusual about that, you might think. But what is startling is the number of those businesses whose current ERP software is unsupported.

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Categories: Manufacturing, Field Service Management


Speed up your production with manufacturing efficiency improvements

Speed up manufacturing production

They call it the ‘hidden factory’—the manufacturing capacity that is freed-up for productive use if waste and inefficiency can be stripped out of production processes. Not surprisingly, businesses tight on manufacturing capacity look to manufacturing efficiency improvements as a means of boosting output.

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Categories: Manufacturing


CRM software: Unlocking your hidden sales team

CRM Software: Unlocking your hidden sales team

Most of us in the manufacturing industry are familiar with the notion of the ‘hidden factory’—productive capacity locked away in inefficiencies such as slow-running machines, lengthy setups, and yield losses. Remove those inefficiencies, and—voilà—you’ve created extra production capacity, exactly as if you’d extended the factory.

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Categories: Manufacturing, CRM & Customer Service


How Industry 4.0 will help to grow your manufacturing business

How Industry 4.0 will help to grow your manufacturing business

What exactly is Industry 4.0? It’s a question that many manufacturing businesses are asking, as the phrase starts to crop up in more and more conversations. And the answer may surprise: very genuinely, Industry 4.0 could be the best opportunity you’ve had in years to grow your manufacturing business.

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Categories: Manufacturing, Industry 4.0 / IoT, HR & Training


7 life hacks to supercharge your manufacturing business (and help you become more productive)

7 life hacks to supercharge your manufacturing business

How would your manufacturing business perform, if everybody in it could achieve—say—20% more? Make 20% more sales visits? Deal with 20% more customer service issues? And add 20% more value?

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Categories: Manufacturing


Will mobile technology transform chemical manufacturing?

Will mobile technology transform chemical manufacturing?

The UK’s chemical manufacturing industry is something of an unsung success story. According to the Chemical Industries Association, chemical and pharmaceutical businesses in Britain contribute over £15bn a year to the UK’s GDP, and make up the country’s largest manufacturing export sector, with exports of nearly £50bn each year. But despite this impressive performance, is the chemical manufacturing industry making full use of mobile technology? 

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Categories: Manufacturing


How ERP workarounds are costing you money

How ERP workarounds are costing you money

In manufacturing, ERP workarounds are relatively commonplace. Workarounds such as spreadsheets or Microsoft Access databases, for instance, or even manual ledgers. Or supplementary systems, installed to perform tasks that the business’s manufacturing ERP system can’t perform: an EDI add-on, for instance, or an e-commerce capability.

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Categories: Manufacturing, ROI


Selecting the right ERP system: 5 critical questions to ask

Selecting the right ERP system: 5 critical questions to ask

In theory, selecting an ERP system shouldn’t be difficult. There are, after all, an awful lot of ERP systems out there. But that amount of choice can be more hindrance than help—obscuring suitable ERP systems from view, and forcing companies to waste time evaluating offerings from suppliers which are not suitable.

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Categories: Manufacturing, HR & Training


What the rise of the cobot means for your manufacturing business

What the rise of the cobot means for your manufacturing business

Walk around almost any automotive plant, and it’s difficult to miss the extensive use of industrial robotics. Nor is it difficult to see why. Vehicle model runs are measured in years; the parts being handled are heavy; the line is fast-paced—and for actions that are highly repetitive, but which must be performed accurately, robots are ideal.

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Categories: Manufacturing, Industry 4.0 / IoT


Shop Floor Data Capture: 3 ways it boosts your business’s performance

SFDC: 3 ways it boosts your businesss performance

Right now, Industry 4.0 and the Internet of Things are very topical. And that, in turn, is focusing many manufacturers’ attention towards Shop Floor Data Capture. Why? Because connectivity within the four walls of your business has never been so straightforward, and the benefits so apparent.

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Categories: Manufacturing


Grow your manufacturing business: 3 ways to leverage the Internet

3 ways to leverage the Internet

Bought a new car recently? Or a holiday, household appliance, or new computer? If so, it’s a fair bet that much of the research underpinning your choice was carried out online - which carries a lot of lessons for companies wanting to grow the size of their manufacturing business.

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Categories: Manufacturing


An ERP software upgrade is too expensive? Think again!

An ERP software upgrade is too expensive? Think again!

Why do so many businesses stagger on with out-of-date ERP systems that no longer meet their needs? Because, quite simply, the cost of upgrading can sometimes be too expensive. Unable to justify staying on their ERP provider’s normal update cycle, they skip a release - only to then find that the higher price of the next release makes affordable ERP software an impossibility.

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Categories: Manufacturing, ROI


Building the fully-engaged manufacturing workforce: 3 secrets of success

Building the fully-engaged manufacturing workforce

What’s the most important resource in your factory? Some manufacturing directors will point immediately to a large and expensive piece of vital equipment, or perhaps the factory’s ‘bottleneck’ constraint. But they’re wrong: it’s the workforce. For without a fully-engaged manufacturing workforce, any factory faces an uphill struggle if it’s to consistently deliver high levels of customer satisfaction, quality, productivity, and due date performance.

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Categories: Manufacturing


ERP Systems: Manufacturing Business Intelligence Software

ERP manufacturing software: Business Intelligence made easy

Business Intelligence software is all the rage. The problem? It’s not exactly inexpensive, nor is it always easy to use, which, of course, impacts on ROI. The relatively high cost of Business Intelligence software can make it difficult to generate a return high enough to justify the investment.

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Categories: Manufacturing


Are these 3 things on your manufacturing ERP Christmas list?

Are these 3 things on your manufacturing ERP Christmas list?

Is your manufacturing ERP system perfect for your business’s needs? If you’re fortunate, then the answer will be ‘yes’. But not every business is in that happy position.

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Categories: Manufacturing, ROI, CRM & Customer Service


What’s the real ROI from your manufacturing ERP system?

What's the real ROI from your ERP system?

An investment in a manufacturing ERP system isn’t something to be undertaken lightly. Because, fairly obviously, manufacturing ERP systems are costly, requiring significant resource inputs in the form of cash, IT infrastructure, and training. So naturally, you’ll want to make sure that the ROI from manufacturing ERP meets your expectations. 

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Categories: Manufacturing, ROI


Is it time for an ERP healthcheck?

Is it time for an ERP health check?

These days, most manufacturing and service management businesses have some kind of ERP system in place. But much less commonplace are manufacturing and service management businesses with ERP systems that are a perfect ‘fit’ for them, adding value along the entire order-to-cash process. To the rescue: a periodic ERP healthcheck—in order to make sure that your ERP is still delivering on its original promise.

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Categories: Manufacturing, Field Service Management


3 top tips for manufacturing CRM success

3 top tips for manufacturing CRM success

These days, manufacturing CRM systems are commonplace. But as many businesses know to their cost, having a manufacturing CRM system is not the same as actually deriving significant benefit from that same manufacturing CRM system.

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Categories: Manufacturing, CRM & Customer Service


3 areas of your manufacturing business where real time information is vital

3 areas of your manufacturing business where real-time information is vital

Mention real-time information these days, and thoughts are likely to turn to the Internet of Things, Industry 4.0, and the communications and data access opportunities that are opened up by networks of intelligent devices. But actually, access to real-time information is much simpler than that. Much, much simpler than that.

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Categories: Manufacturing, ROI


3 key drivers of a successful manufacturing ERP implementation

Key drivers of a successful manufacturing ERP implementation

Failed ERP implementation in manufacturing isn’t good news. Yet time and again, we hear of manufacturing ERP systems that have delivered no measurable benefits, or indeed, which have simply failed.

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Categories: Manufacturing, ROI


What are your customers really saying about you?

What are your customers really saying about you?

What do your customers say about you? Really say, when you aren’t in the room? And perhaps, just as importantly, what do they say about your direct competitors? Social listening can provide the answers.

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Categories: Manufacturing, Field Service Management, CRM & Customer Service


26 billion devices, and the zero-inventory manufacturing supply chain

26 billion devices and the zero-inventory manufacturing supply chain

Now here’s a question. Assume that manufacturing supply chains are 100% reliable, and deliver to manufacturers exactly the raw materials and components that they require, when they require them. In such a scenario, how much raw material and component inventory would manufacturers need to hold?

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Categories: Manufacturing, Industry 4.0 / IoT


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