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Latest updates and insights from Kerridge Commercial Systems

First-time fix rates help to drive customer satisfaction

First-time fix rates help to drive customer satisfaction

It’s an obvious core strategy to ensure that your customers are as happy as can be with both the service you offer, and, the products you deliver. You and your workforce know this, and will be targeted to ensure that the perception of the company is held in high regard.

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Catagories: Field Service Management, CRM & Customer Service


Field service management software: five ‘quick wins’ in service engineer productivity

Field service management software: Five quick wins in service engineer productivity

Increased field service engineer productivity is the goal of every field service organisation. Simply put, greater field service engineer productivity results in shorter service visit durations, more service visits per day, and greater field service revenue. And most of that additional revenue flows straight to the bottom line as increased profit. So how can field service management software help?

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Catagories: Field Service Management, CRM & Customer Service


5 facts about field service software guaranteed to impress your boss

5 facts about field service software guaranteed to impress your boss

Mention field service software to some bosses, and they’ll happily beam, seeing it as a source of good profits, high levels of customer satisfaction, and hassle-free sales revenues. But mention it to other bosses, and—well, let’s just say that experiences vary.

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Catagories: Field Service Management


5 golden rules for building excellent customer relationships in field service management

5 golden rules for building customer relationships in field service

The word ‘stress’ is one that field service management businesses don’t use very often. Nevertheless, it’s a factor in just about all of their customer relationships. How so? Because at the point that a field service engineer arrives on site, stress is something that those customers are often experiencing. The good news: service management software can help.

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Catagories: Field Service Management, CRM & Customer Service


3 quick productivity wins from Field Service Management software

3 quick productivity wins from Field Service Software

If you want to see the productivity impact of field service management software, just look at how field service personnel spend their time. Simply put, the percentage of the working day actually spent on-site, repairing and maintaining equipment, can be alarmingly low. 

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Catagories: Field Service Management


Service management software: How it can help your business to grow

Service management software: How it can help your business to grow

Every business wants to grow. Every business wants to strip out waste, and become more profitable. Every business wants to have happy and satisfied customers. And every business wants to have happy and productive employees. The key to achieving all this? In many cases, service management software.

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Catagories: ROI, Field Service Management


The benefits of using call logging software

The benefits of using call loging software

These days across pretty much every industry, it is all about measurement. There is now a system and software package for every aspect of business. Clarity of information is essential for management and efficiency, streamlining the business to try and future-proof it, no matter what the economic outlook looks like.  

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Catagories: Field Service Management


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