When you invest in new software, you know that your staff will need training to get the best from the system. Most suppliers offer expert trainers who will train your employees at your business premises. Face-to-face training is valuable: your staff are fully engaged in the training, they can question the trainer and get one-to-one support with any difficulties. However it can be hard to organise, especially if you have more than one site. As well as getting the relevant staff together, you have to find an appropriate training room, and arrange other staff to cover for them, which can be disruptive. Given this, it is not surprising that many companies are using an approach called ‘blended learning’ which supplements face-to-face learning with e-learning.