• LinkedIn
  • Youtube

Rss

Latest updates and insights from Kerridge Commercial Systems

What are Advanced Web Services?

Advanced Web Services

It doesn’t seem all that long ago when K8 was the primary software platform that Kerridge Commercial Systems’ (KCS) customers used to run their businesses. 

Read More >>

Catagories: eCommerce


What is a Digital Strategy and how do you create one?

Digital Strategy

You know that we now live in an increasingly digital world. For businesses, initially this meant having a website, then moving into e-commerce, and more recently, having a social media presence. However, the most forward-thinking businesses have now moved beyond these elements and are busy adopting their digital strategy.

Read More >>

Catagories: eCommerce


eCommerce with your customers – why you should be thinking of mobile first?

eCommerce with your customers

Did you know that in 2016, mobile devices such as Smartphones overtook PCs as the most popular device for surfing the net, and more search is carried out on Smartphones than on any other device?  We all vastly underestimate how much time we spend on our mobile devices (phones and tablets), sometimes by as much as 30%. In 2017, mobiles will be used to consume more content than televisions.

Read More >>

Catagories: eCommerce


Is it time to get on-line?

It's time to get on line

Tony Pey, Head of Sales Engineering at Kerridge Commercial Systems, explains the benefits of using eCommerce.

Read More >>

Catagories: eCommerce


What are B2B mobile responsive web sites and why are they important to you?

Mobile friendly websites

A mobile responsive website is one that is designed to work just as well whether it is viewed on a PC or laptop, tablet, mobile phone or other device; either the layout or the content or both respond and adapt based on the size and orientation of screen on which they are presented to the viewer.

Read More >>

Catagories: eCommerce


How to boost your online sales this Christmas

How to boost your online sales this Christmas

It may seem that the Christmas period offers marketing opportunities primarily for retailers with consumer customers; people don’t tend to buy building, industrial or automotive supplies as Christmas presents. However there are seasonal opportunities for merchants, distributors and wholesalers too, and especially for those with a B2B ecommerce solution.

Read More >>

Catagories: ROI, Distribution, eCommerce


4 ways to reduce shopping cart abandonment on your website

4 ways to reduce shopping cart abandonment on your website

Shopping cart abandonment is one of the main issues for online traders. According to recent research, three quarters of the world’s online shopping carts are abandoned, which means that you are potentially losing a lot of business.

Read More >>

Catagories: Distribution, eCommerce


Trade online easily with K8 Ecommerce Software

trade online easily with k8 

Tony Pey, Head of Sales Engineering at Kerridge Commercial Systems (KCS), explains how using multi-channel ecommerce software that is fully integrated with your ERP system delivers a more satisfying experience for your customers and makes life easier for your staff.

Read More >>

Catagories: Distribution, eCommerce


Top Five Omni Channel Customer Service Experiences

Omni Channel Customer Service Experiences

Since we last wrote about omni-channel commerce and shared the top omni-channel customer service experiences that customers want, new research has been released that highlights the importance of creating a seamless experience for customers, across all of your channels.

Read More >>

Catagories: CRM & Customer Service, eCommerce


B2B buyers top 10 most wanted omni-channel experiences

B2B buyers' top 10 most wanted omni-channel experiences

Companies in the distributive trades have seen a massive shift in their customers’ expectations, in recent years. B2B customers, whether they are builders or plumbers, retailers or manufacturers, car mechanics or caterers, are consumers as well. As such, they have got used to rich omni-channel experiences when shopping for personal items, and expect to have the same ease, convenience and level of service when buying goods for business use.

Read More >>

Catagories: eCommerce


Omni-Channel Commerce: What it is and why you need it

Omni-Channel Commerce

What does Omni-Channel Commerce mean?

Put simply, it means engaging with your customers, for sales, marketing and customer services, across multiple channels, in such a way that they have a consistent experience of your organisation, regardless of channel or device.

Read More >>

Catagories: ROI, eCommerce


Choose a first-rate ecommerce solution for a great customer experience

First-rate ecommerce

Online trading: the fastest growing retail market in Europe

According to the Centre for Retail Research, ecommerce is the fastest growing retail market in Europe, with overall online sales expected to grow by over 18% during 2015. These figures don’t come as a great surprise. The way that we all shop has changed dramatically over the last decade and this is now impacting on all areas of our lives, at home and within our work places.

Read More >>

Catagories: CRM & Customer Service, Distribution, eCommerce


Keeping Your Online Customer Happy

Deliver seamless self service experience

Following our latest series of articles, on making it easy for customers to do business with you, below is a guide to building a successful e-commerce self service environment, for your trade supplies customers.

Read More >>

Catagories: eCommerce


4 Steps to E-commerce Excellence - Infographics

4 Steps to e-commerce excellence inforgraphics from Kerridge Commercial Systems

Read More >>

Catagories: eCommerce


The Importance of Growth Management to a Business

Successful expansion demands total control over all your business streams and the flexibility to develop additional routes to market. Will new branches provide the promised service, your supply chain cope with new product lines, or an innovative sales channel justify the investment?

Read More >>

Catagories: Distribution, eCommerce


Any Customer, Any Device

Making it easy for customers to buy

What are the key things you need to do in order to provide a smooth experience for those customers who not only shop via mobile, but also swap between devices?

Read More >>

Catagories: CRM & Customer Service, eCommerce


Software And Tools to Strengthen Your Customer Relationships

It is crucial that businesses understand customer relationship management tools in order to secure long-term clients. With competitors acting as a constant threat to trading, it is important that you are ahead of the game when it comes to client needs.

Read More >>

Catagories: CRM & Customer Service, Distribution, eCommerce