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Latest updates and insights from Kerridge Commercial Systems

20 Good Customer Services Skills that your Business Needs

20 good customer services skills that your business needs - infographic

Whatever industry you're in, offering an excellent customer service is crucial to your success. In a previous blog, we outlined the top omni-channel customer service experience and in this one, with the help of Provide Support we detail the essential customer services skills that you should master.

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Catagories: CRM & Customer Service, HR & Training, Distribution


5 advantages of using an ERP system

ERP software market is expected to be worth £27 billion by 2020

With one report suggesting that the ERP software market is expected to be worth £27 billion by 2020 and Price Waterhouse Coopers (PWC) predicting a doubling in cloud-based ERP investments by the end of 2016, now is the time for your business to invest in a fully integrated solution. Need convincing? Here are 5 advantages of using an ERP system.

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Catagories: Distribution


What is EDI Software?

edi software

EDI stands for Electronic Data Interchange and refers to the transferring of business data electronically from one source to another in a standard format. Some of the common documents that can be transferred via EDI software include purchase orders, invoices and advance ship notices.

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Catagories: Distribution


Warehouse Management Software and K8

warehouse management & K8

Managing your warehouse in a cost effective and efficient way is one of the key components of a successful business.

That’s why our most recent version of K8, K8 Babbage, is our most comprehensive and reliable release to date. As with our other modules, our warehouse management software, can assist you in achieving effective warehouse management.

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Catagories: Distribution


Use of handheld devices for warehouse management

Use of handheld devices for warehouse management

We’re excited to see the changes that have been happening in warehouse management over recent years. Research into the future of the warehouses shows that warehouse IT and operations professionals no longer view the warehouse as just a cost centre, in which operational focus is on reducing inefficiencies and inaccuracies in order picking.

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Catagories: Distribution


Why invest in sales order processing software?

Sales order processing

If you are considering investing in sales order processing software, you are not alone. Research shows that 87% of organisations have problems with manual sales order processing and 77% say manual processing is holding back company growth. Part of this is because, say 53% of businesses, they receive orders in paper form, through the mail.

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Catagories: Distribution


Challenges of Managing Multiple Warehouse Locations

Warehouse management systems: a cost effective way to a successful business.

Warehouse management is challenging enough: optimising stock levels, managing the physical space and tracking orders and deliveries. However, when growing companies add additional warehouses, those challenges are multiplied.

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Catagories: Distribution


What is warehouse management?

Warehouse Management

Warehouse management is the control of the day-to-day operations of a warehouse, such as the shipping, receiving, put-away and picking of goods.

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Catagories: Distribution


What is Stock Control Software in the Distributive Trades?

What is Stock Control Software in the Distributive Trades?

Having control over your stock is all about balance: having sufficient goods available that any item can be supplied without delay, without tying up too much money in stock. Sounds simple, but whether you're a wholesaler, distributor, merchant or retailer, carrying hundreds, thousands or millions of products, the importance of stock control can't be overstated.

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Catagories: Distribution


What is CRM Software in the distributive trades?

CRM system

CRM is the strategy by which you manage your firm’s relationships with customers and prospects. In industries where goods are becoming increasingly commoditised, one of the main ways that wholesalers, distributors, merchants and retailers can differentiate is through customer service.

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Catagories: CRM & Customer Service, Distribution


What is Business Intelligence?

Business intelligence software

What is BI in the Distributive Trades?

BI stands for Business Intelligence, which is an umbrella term for the tools and systems that enable a company to gather, store, access and analyse corporate data, so as to make better decisions and improve performance.

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Catagories: Distribution


4 strategic sourcing process challenges for your business

4 strategic sourcing process challenges for your business

There is growing evidence that companies that focus on improving their supply chain performance achieve much better financial and operational results than their competitors. The companies that came top for optimising their supply chain in a 2013 Price Waterhouse Coopers survey perform 70% better, on average, than the companies at the bottom. They:

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Catagories: ROI, Distribution


7 things you don’t want to see in your warehouse management process

7 things you don’t want to see in your warehouse

Companies in the distributive trades have seen growth in recent years. Modern tools and techniques have to potential to drive competitive advantage by transforming the warehouse from a cost centre to a growth centre. However, many businesses still employ legacy manual and paper-based warehousing processes, and have yet to take the first steps towards such a transformation.

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Catagories: Distribution


How to sell profitably: 3 key questions to ask

Every 12 seconds a large company loses a paper document.

Margins are tight in the distributive trades, so it is crucial to examine all your systems and processes to gain cost efficiencies and to sell as profitably as you can. However, in many companies, there is waste associated with back-office sales processes. So how do you know if your systems are as efficient and effective as possible? Find out how to sell profitably below.

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Catagories: ROI, Distribution


How to update your warehouse and stock efficiently

Usage of warehouse management systems on mobile will double.

Despite its importance to the distributive trades, and its potential to support strategic growth, the warehouse is the part of the business that is most likely to have legacy manual and paper based processes. A 2014 study shows that 35% of prospective buyers of Warehouse Management Systems (WMS) are still using manual methods. This can be time consuming and create inefficiencies, and it may also be risky; human error can lead to mistakes in picking, shipping, or replenishment, which can result in failed deliveries, payment disputes and, ultimately, unhappy customers.

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Catagories: Distribution


Choose a first-rate ecommerce solution for a great customer experience

First-rate ecommerce

Online trading: the fastest growing retail market in Europe

According to the Centre for Retail Research, ecommerce is the fastest growing retail market in Europe, with overall online sales expected to grow by over 18% during 2015. These figures don’t come as a great surprise. The way that we all shop has changed dramatically over the last decade and this is now impacting on all areas of our lives, at home and within our work places.

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Catagories: CRM & Customer Service, Distribution, eCommerce


Make the most of your Supply Chain Management Software

Fill in the missing links of your supply chain with K8

Supply chain management is an integral part of any successful distributive trade organisation. It covers everything from ordering materials, creation of goods, and their delivery. An effective supply chain management solution can improve your customer service, reduce labour and overhead costs, and minimise shipping delays.

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Catagories: Distribution


New infographics from Kerridge Commercial Systems

We have created an infographic on the integrated business solutions that we supply for the distributive trades. This illustrates the importance of the process of sourcing effectively, stocking efficiently, selling profitably and servicing competitively.

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Catagories: Distribution


The Importance of Growth Management to a Business

Successful expansion demands total control over all your business streams and the flexibility to develop additional routes to market. Will new branches provide the promised service, your supply chain cope with new product lines, or an innovative sales channel justify the investment?

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Catagories: Distribution, eCommerce


Strategic Decision Making Made Easier With Right Business Software

What is your business strategy, and what information is that strategy founded upon? It sounds obvious, but it is essential that all forward planning and strategic advancement is based upon the most accurate, complete and recent data possible.

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Catagories: Distribution


Protecting Your Business with our Security and Continuity Solutions

It is vital that businesses defend themselves against modern technological risks.

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Catagories: Cloud / SaaS, Distribution


Software And Tools to Strengthen Your Customer Relationships

It is crucial that businesses understand customer relationship management tools in order to secure long-term clients. With competitors acting as a constant threat to trading, it is important that you are ahead of the game when it comes to client needs.

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Catagories: CRM & Customer Service, Distribution, eCommerce


Control your Cash and Margin levels effectively

Monitor Your Business’ Cash and Margin Control

Ensuring your business is working as efficiently as possible will have the greatest impact on the bottom line if you have control and visibility over your cash flow and profit margins.

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Catagories: ROI, Distribution


How Builders' Merchant Software Can Help When It Comes to Stock-Taking Time

BM stock taking time 960 x 270.pngAnyone who has worked within the retail sector will know how daunting stock-taking time can be. Manually counting each and every single item in a vast array of product lines is truly mind-numbing and terrifying at the same time; where can that last pallet of ‘Loft insulation’ be? However, every manager knows that it’s likely that there will always be a small discrepancy somewhere.

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Catagories: Distribution


K8 is Builders Merchant Software for the 21st century

BM software for 21st Century The highly advanced and multi-function K8 software system from Kerridge Commercial Systems is builders merchant software for the 21st century. Addressing specific challenges such as warehouse management and stock control, as well as supporting organisations with its business intelligence software functionality, makes K8 a truly innovative and far-reaching software solution for builders merchants.

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Catagories: Distribution


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