Latest updates and insights from Kerridge Commercial Systems

Tony Pey, Head of Product Marketing, examines how to really achieve digital transformation, by using IT to change your business’ culture and behavior.

Monitoring business performance on the basis of timely and accurate information is a key priority for decision-makers in the fast-moving distributive trades.

K8 Business Intelligence gives individuals or departments access to secure, centralised data at the precise level they need to perform their roles effectively.

As a food wholesaler you will know that your largest costs lie with stock inventory. Keeping costs tight means striking a perfect balance between stock, storage and demand while maintaining a keen overview. So how can you tread the fine line needed for advanced inventory control?

Managing the supply chain efficiently can be a complex and time-consuming task for any production, inventory or procurement professional. With differing forecasts supplied by sales, customers or production and in varying formats, the strain on the operations professional to manage inventory manually is huge. Moving from offline spreadsheets and processes to MRP (Material Resources Planning) software can help streamline your process - here's how:

With many facets to a project, you need to manage the multiple orders and quotations, the delivery schedule and agreed pricing terms and the financial performance against the overall project.

Tony Pey, Head of Product Marketing at Kerridge Commercial Systems (KCS), explains how using a computer system with integrated ePOD (electronic point of delivery) as part of its delivery management solution will enable you to manage every aspect of the delivery cycle. 

Mark Steggall, Head of Product Management at Kerridge Commercial Systems (KCS), explains how using a modern computer system can keep your suppliers on their toes and ensure your customer service remains outstanding.

Chris Hirst, head of pre-sales at Kerridge Commercial Systems (KCS), explains how using a computer system with a fully integrated business intelligence (BI) module can provide you with clear insights into every aspect of your business, help you spot trends and support you in making crucial business decisions.

Sanjay Fatania, Financial Implementation Manager at Kerridge Commercial Systems (KCS), explains how using a computer system with fully integrated financials delivers greater efficiency, visibility and faster decision making to your business.

Mark Steggall, Head of Product Management at Kerridge Commercial Systems, explains the benefits of using a modern ERP system to manage supplier rebates.

Sterling has depreciated against the US dollar and the Euro since the referendum in June, hitting a 31 year low against the dollar in October.  At time of writing, the exchange rate had climbed following hints from Theresa May that she will be looking for a transitional Brexit deal that will favour British businesses.  However sterling is still comparatively weak, which presents some challenges for merchants and distributors. For example, the price of imported construction materials is predicted to increase by 3%. It also means that inflation may increase, which adds to the uncertainty we are facing.

But challenging times also present opportunities. Here are six things that merchants and distributors can do to mitigate against, and even benefit from, the economic situation:

It may seem that the Christmas period offers marketing opportunities primarily for retailers with consumer customers; people don’t tend to buy building, industrial or automotive supplies as Christmas presents. However there are seasonal opportunities for merchants, distributors and wholesalers too, and especially for those with a B2B ecommerce solution.

Managing your business’ accounts is not always an easy task, especially when you have to make sure that all of your numbers add up. Incorrect reporting could be the difference between you reporting a profit or a loss.

With one report suggesting that customer delivery performance expectations are higher than they were two years before, it is imperative that you provide your customers with a smooth delivery process.

As a company that manages the movement of stock, you will be fully aware of the importance of stock control in being able to provide great customer service. This is backed up by the fact that UK brands are estimated to be losing up to £15 billion annually due to poor customer service. We all know how annoying it is when an item you want to buy is out of stock!

Shopping cart abandonment is one of the main issues for online traders. According to recent research, three quarters of the world’s online shopping carts are abandoned, which means that you are potentially losing a lot of business.

Tony Pey, Head of Sales Engineering at Kerridge Commercial Systems (KCS), defines the advantages of SaaS and explains how it could work for your merchant business.

Previously we discussed the many advantages of using an ERP system. However before you get to reap the benefits of the software, it needs to be successfully implemented. With one report suggesting that 21% of companies’ ERP projects had failed, it’s not always a straight forward task.

Having an efficient warehouse layout (alongside a fully integrated warehouse management system) could be the difference between processing your customers’ orders quickly or not.

Tony Pey, Head of Sales Engineering at Kerridge Commercial Systems (KCS), explains how using multi-channel ecommerce software that is fully integrated with your ERP system delivers a more satisfying experience for your customers and makes life easier for your staff.

Recruiting in the automotive aftermarket trade can be tough. With a large number of people choosing to go to university, attracting top talent in your trade can also be a big challenge. That’s why we have put together a list of five automotive aftermarket recruitment tips to help you attract the best possible candidates.

When working in an environment with large machinery, pallets and racking, warehouse safety should be considered a priority. According to a HSE survey, the estimated cost of injuries and ill health from current working conditions is £14.3 billion.

Technology is constantly evolving and this is certainly the case in warehouses. Not only are companies moving from paper based systems to warehouse management software (according to recent research), they are also looking to get the edge on their competitors by taking advantage of the latest innovative warehouse technologies. We list 5 of the latest technology trends that are currently being used in warehouses.

Recruiting in the builders merchants’ trade can be tough. With a large number of people choosing to go to university, attracting top talent in your trade is a big challenge. That’s why we have put together a list of five builders merchants’ recruitment tips to help you attract the best possible candidates.

Whatever industry you're in, offering an excellent customer service is crucial to your success. In a previous blog, we outlined the top omni-channel customer service experience and in this one, with the help of Provide Support we detail the essential customer services skills that you should master.