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Latest updates and insights from Kerridge Commercial Systems

The Benefits of ePOD

ePOD Blog

Tony Pey, Head of Product Marketing at Kerridge Commercial Systems (KCS), explains how using a computer system with integrated ePOD (electronic point of delivery) as part of its delivery management solution will enable you to manage every aspect of the delivery cycle. 

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Catagories: CRM & Customer Service, Distribution


Modern ERP enhances supply chain

Modern ERP enhances supply chain

Mark Steggall, Head of Product Management at Kerridge Commercial Systems (KCS), explains how using a modern computer system can keep your suppliers on their toes and ensure your customer service remains outstanding.

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Catagories: CRM & Customer Service, Distribution


How Field Staff Management Leads To Great Customer Service

How field staff management leads to great customer service

Across every single sector, customer service is key. In business, happy customers equal increased sales, return custom and positive referrals, all of which are crucial drivers to the success of any business.

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Catagories: Field Service Management, CRM & Customer Service


GDPR: What It Means For Manufacturers

What does GDPR mean for manufacturers? 

Working in manufacturing and technology, we’re familiar with acronyms. From ERP to CRM, the latest jumble of letters hitting the headlines is GDPR — the General Data Protection Regulation. But what is it and how is it set to impact manufacturers?

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Catagories: Manufacturing, CRM & Customer Service, HR & Training


Top 20 Must-Read Manufacturing Blogs, Sites & Resources

Manufacturing - Must-read content

As a busy manufacturer, you might wonder how much time you can realistically spare to keep up to date with industry resources and blogs. After all, it’s time that could be spent elsewhere, managing the factory floor or handling other business-critical activities. However, the real question is: can you afford not to keep up to date?

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Catagories: Manufacturing, Industry 4.0 / IoT, CRM & Customer Service


Communication In Manufacturing

Communication In Manufacturing

Let’s talk: communication in manufacturing

As you’ll already know, manufacturing is all about supply and demand. Unfortunately, the systems we have in place often make this process significantly more complex. From managing a lengthy supply chain to monitoring the key production processes, many steps are involved in manufacturing — and visibility and awareness of each is key.

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Catagories: Manufacturing, CRM & Customer Service


What Is CRM Software?

What is CRM Software?

As markets get tougher and competition increases, businesses are doing all they can to streamline internal processes, maximise efficiencies and ultimately improve the overall customer experience. To do so, many are investing in specialist software to improve the day-to-day running of their business.

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Catagories: CRM & Customer Service


Manufacturing Software Glossary: Making Sense of the Acronyms

Manufacturing Software Glossary

Acronyms are designed to speed up communication, but if you don’t know what they mean, they can be more of a hindrance than a help!

From ERP to HCM, MES and CRM, manufacturing and software is a minefield of shortened terms and phrases. They can often put the most experienced minds to the test, so to help I’ve compiled this brief glossary of key manufacturing software terms. Make it your bible!

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Catagories: Manufacturing, CRM & Customer Service, HR & Training


What the future of field service customer service should look like

What the future of field service customer service should look like

As consumers, we have all seen how advances in technology have enormously changed our expectations of customer service. The bar is high—and we are collectively pushing it higher, demanding best-in-class Amazon-style excellence from all the organisations with which we interact.

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Catagories: Field Service Management, CRM & Customer Service


20 Good Customer Services Skills that your Business Needs

20 good customer services skills that your business needs - infographic

Whatever industry you're in, offering an excellent customer service is crucial to your success. In a previous blog, we outlined the top omni-channel customer service experience and in this one, with the help of Provide Support we detail the essential customer services skills that you should master.

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Catagories: CRM & Customer Service, HR & Training, Distribution


What did you miss at this year’s Kerridge Commercial Systems Customer Conference?

2016 Customer Conference

The 2016 Kerridge Commercial Systems (KCS) Customer Conference, held on the 8 - 9 June 2016, was rich and diverse in content, coupled with topic-specific break-out sessions. It marked the KCS Group’s 40th anniversary since formation. Conference presentations reviewed new software and service developments; reviewing hot topics in the ever-changing business solutions arena.

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Catagories: Manufacturing, CRM & Customer Service


Top Five Omni Channel Customer Service Experiences

Omni Channel Customer Service Experiences

Since we last wrote about omni-channel commerce and shared the top omni-channel customer service experiences that customers want, new research has been released that highlights the importance of creating a seamless experience for customers, across all of your channels.

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Catagories: CRM & Customer Service, eCommerce


CRM software: Unlocking your hidden sales team

CRM Software: Unlocking your hidden sales team

Most of us in the manufacturing industry are familiar with the notion of the ‘hidden factory’—productive capacity locked away in inefficiencies such as slow-running machines, lengthy setups, and yield losses. Remove those inefficiencies, and—voilà—you’ve created extra production capacity, exactly as if you’d extended the factory.

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Catagories: Manufacturing, CRM & Customer Service


What is CRM Software in the distributive trades?

CRM system

CRM is the strategy by which you manage your firm’s relationships with customers and prospects. In industries where goods are becoming increasingly commoditised, one of the main ways that wholesalers, distributors, merchants and retailers can differentiate is through customer service.

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Catagories: CRM & Customer Service, Distribution


Are these 3 things on your manufacturing ERP Christmas list?

Are these 3 things on your manufacturing ERP Christmas list?

Is your manufacturing ERP system perfect for your business’s needs? If you’re fortunate, then the answer will be ‘yes’. But not every business is in that happy position.

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Catagories: Manufacturing, ROI, CRM & Customer Service


7 things that make great customer service

Customer Service

Customer service has never been more important. According to a recent Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. Customers “will expect companies to know their individual needs and personalise the experience.”

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Catagories: CRM & Customer Service


Choose a first-rate ecommerce solution for a great customer experience

First-rate ecommerce

Online trading: the fastest growing retail market in Europe

According to the Centre for Retail Research, ecommerce is the fastest growing retail market in Europe, with overall online sales expected to grow by over 18% during 2015. These figures don’t come as a great surprise. The way that we all shop has changed dramatically over the last decade and this is now impacting on all areas of our lives, at home and within our work places.

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Catagories: CRM & Customer Service, Distribution, eCommerce


5 things your field service competitors can teach you about customer service

5 things your field service competitors can teach you about customer service

What constitutes excellence in field service? Not what you might imagine, in short. Field service profitability? No. High levels of serviced asset uptime? No. Low cost of field service delivery? Again, no. In fact, as a recent report from analyst firm Aberdeen Group makes clear, it’s field service customer service.

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Catagories: Field Service Management, CRM & Customer Service


3 top tips for manufacturing CRM success

3 top tips for manufacturing CRM success

These days, manufacturing CRM systems are commonplace. But as many businesses know to their cost, having a manufacturing CRM system is not the same as actually deriving significant benefit from that same manufacturing CRM system.

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Catagories: Manufacturing, CRM & Customer Service


What are your customers really saying about you?

What are your customers really saying about you?

What do your customers say about you? Really say, when you aren’t in the room? And perhaps, just as importantly, what do they say about your direct competitors? Social listening can provide the answers.

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Catagories: Manufacturing, Field Service Management, CRM & Customer Service


3 ways to use customer surveys to boost field service customer satisfaction

3 ways surveys can boost field service customer satisfaction

Field service customer satisfaction matters. If your field service customer satisfaction is poor, customers will vote with their wallets, and go elsewhere. And if your field service customer satisfaction is excellent - well, you’ll attract new customers, instead. So in terms of a metric to watch, it’s fairly fundamental.

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Catagories: Field Service Management, CRM & Customer Service


Delivering 100% customer focus

Giving customers and staff complete control

Everyone talks about making it easy for customers to do business with you, but what are the practical steps you need to do to achieve that?

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Catagories: CRM & Customer Service


Any Customer, Any Device

Making it easy for customers to buy

What are the key things you need to do in order to provide a smooth experience for those customers who not only shop via mobile, but also swap between devices?

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Catagories: CRM & Customer Service, eCommerce


Software And Tools to Strengthen Your Customer Relationships

It is crucial that businesses understand customer relationship management tools in order to secure long-term clients. With competitors acting as a constant threat to trading, it is important that you are ahead of the game when it comes to client needs.

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Catagories: CRM & Customer Service, Distribution, eCommerce


Improve Customer Relations with Timber Merchant Software

Tracking sales and stock levels is an integral facet of any retail business, but so too is customer relationship management. Whether your primary focus is on regular contracts or individual sales, you can benefit from more effective customer communications, which can result in improved order values, greater return sales, and increased word of mouth marketing and branding. The advanced timber merchant software developed by Kerridge Commercial Systems offers these benefits and more.

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Catagories: CRM & Customer Service, Distribution


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