In field service, an industry that is heavily focused on customer satisfaction, your first time fix rate is crucial. Put yourself in the customer’s position: when something goes wrong, they want it fixed straight away. They don’t want to put processes on hold, losing both time and money in the process, while an engineer attempts on multiple occasions to rectify the issue.
Latest updates and insights from Kerridge Commercial Systems
Catagories: Field Service Management
The aviation market in the UK is strong. According to a report from January 2016, our aviation industry achieves an annual turnover of over £60 billion, with exports alone worth £26 billion. Of this sum, £52 billion is contributed to the UK economy.
As a manufacturer, you’ll already understand the importance of your warehouse within your business. As the place where raw materials arrive and are stored, as well as where finished products are kept before shipment, your warehouse is a hub of activity. Without effective warehouse management, your entire set-up could descend into chaos — with disastrous consequences for your supply chain.
You’ll likely have already heard the terms Internet of Things (IoT) or Industrial Internet of Things (IIoT) bandied around. However, if you’ve put them down as simply being the latest in a long line of manufacturing buzzwords, you’re very much mistaken.
Did you know that in 2016, mobile devices such as Smartphones overtook PCs as the most popular device for surfing the net, and more search is carried out on Smartphones than on any other device? We all vastly underestimate how much time we spend on our mobile devices (phones and tablets), sometimes by as much as 30%. In 2017, mobiles will be used to consume more content than televisions.
The success of any business — be it in field service or not — rests upon staff performance. You can have the finest vehicles, machinery and equipment, but if staff performance is low, business growth and performance will naturally be stunted.
The UK’s automotive manufacturing industry has an annual turnover of £69.5 billion, contributing £15.5 billion to the economy. Over 30 vehicle manufacturers produce more than 70 car models in the UK alone — a process that wouldn’t be possible without the support of the automotive aftermarket including over 2,000 car parts manufacturers.
Challenged with meeting difficult regulations and a saturated, cut-throat market, chemical manufacturers operate in a notoriously difficult sphere. Manufacturers operate to tight deadlines with tight costs and even tighter regulations. As such, it’s very easy for chemical manufacturers to become creatures of habit and confine themselves to manufacturing processes that get the job done but at a cost to overall productivity.
Chris Hirst, head of pre-sales at Kerridge Commercial Systems (KCS), explains how using a computer system with a fully integrated business intelligence (BI) module can provide you with clear insights into every aspect of your business, help you spot trends and support you in making crucial business decisions.
Sanjay Fatania, Financial Implementation Manager at Kerridge Commercial Systems (KCS), explains how using a computer system with fully integrated financials delivers greater efficiency, visibility and faster decision making to your business.
Tony Pey, Head of Sales Engineering at Kerridge Commercial Systems, explains the benefits of using eCommerce.
Let’s talk: communication in manufacturing
As you’ll already know, manufacturing is all about supply and demand. Unfortunately, the systems we have in place often make this process significantly more complex. From managing a lengthy supply chain to monitoring the key production processes, many steps are involved in manufacturing — and visibility and awareness of each is key.
Change isn’t for everyone. In long-standing businesses who have enjoyed many years of success becoming masters of their trade, there is a reluctance to move away from familiar ways of working and embrace new systems. The rationale is, if it’s worked for us for this long, why would it stop now?
As markets get tougher and competition increases, businesses are doing all they can to streamline internal processes, maximise efficiencies and ultimately improve the overall customer experience. To do so, many are investing in specialist software to improve the day-to-day running of their business.
Catagories: CRM & Customer Service
In the fast-paced world of manufacturing, staying up-to-date with industry developments is essential. Just like fashion brands will fall out of favour if they don’t keep up with the latest trends, you need to be fully aware of where your industry is heading if you’re to continue to innovate.
While employees may dread their annual stock checks, there’s no denying that stock control is crucially important to manufacturers. Without an effective stock control system in place, you’re blind to the assets you have. You’re not ignorant of how many employees are on your payroll, so why would you ignore the stock levels within your business?
Acronyms are designed to speed up communication, but if you don’t know what they mean, they can be more of a hindrance than a help!
From ERP to HCM, MES and CRM, manufacturing and software is a minefield of shortened terms and phrases. They can often put the most experienced minds to the test, so to help I’ve compiled this brief glossary of key manufacturing software terms. Make it your bible!
For many businesses, investing in ERP software is not a decision that is taken lightly. From considering the initial outlay to adapting working practices to accommodate for new systems and processes, implementing ERP software is something many businesses only want to do once.
Your supply chain is a complex network of people, processes and technology that play a fundamental role in the operability of your business. Without it, productivity would cease — but is your current supply chain putting your business at risk?
With technology rapidly impacting all areas of our lives, it was naive to believe that manufacturing would be exempt from the digital revolution. We’re officially in the midst of Industry 4.0, dubbed the ‘fourth industrial revolution’ — but has it lived up to expectations?
Here, I take a look at how the current manufacturing landscape has been shaped by Industry 4.0:
When you invest in new software, you know that your staff will need training to get the best from the system. Most suppliers offer expert trainers who will train your employees at your business premises.
Catagories: HR & Training
Industry 4.0 termed “the fourth industrial revolution” is set to transform manufacturing over the next few years. Not a new technology in itself – instead, Industry 4.0 is a fusion of a number of significant and emerging technologies: Big Data, advanced analytics, the Internet of Things, digital modelling, additive manufacturing, computer-integrated manufacturing and so on. In short, these various technologies can come together to enable manufacturers to do things they couldn’t do before.
In a world where we are surrounded by modern technology and advanced devices, Bring Your Own Device (BYOD) is not a new phenomenon. Employees have adopted a more relaxed attitude to IT for years now, using their own personal laptops and mobile devices to carry out a range of workplace tasks.
Catagories: Field Service Management
Manufacturing is big business, contributing £6.7 trillion to the global economy. While misleading figures place the UK way down the list of manufacturing powerhouses, UK manufacturing statistics show that we are the 11th largest manufacturing nation, directly employing 2.6 million people.
When it comes to stock levels, manufacturing businesses face a double-edged sword. Keeping a high volume of parts and products in stock means there’s little chance of running out of an item that could severely delay or halt the production process. This helps to keep costs down, as expensive emergency supplies are not required. While it may seem like the most logical option, it isn’t as simple as it sounds.