Latest Industry Insights from Kerridge CS

10 Inspirational Data Quotes

10 Inspirational Data Quotes

Having accurate data that you can analyse is crucial to making informed business decisions. Here are some truly inspirational data quotes which give great insight into why having accurate numbers at your fingertips is so crucial.

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Topics: Data

5 innovative warehouse technologies that your business needs

Warehouse Technologies

Technology is constantly evolving and this is certainly the case in warehouses. Not only are companies moving from paper based systems to warehouse management software (according to recent research), they are also looking to get the edge on their competitors by taking advantage of the latest innovative warehouse technologies. We list 5 of the latest technology trends that are currently being used in warehouses.

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Topics: Warehouse Management

Five Builders Merchants’ Recruitment Tips

Five Builders Merchants’ Recruitment Tips

Recruiting in the builders merchants’ trade can be tough. With a large number of people choosing to go to university, attracting top talent in your trade is a big challenge. That’s why we have put together a list of five builders merchants’ recruitment tips to help you attract the best possible candidates.

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Topics: Recruitment

20 Good Customer Services Skills that your Business Needs

20 good customer services skills that your business needs - infographic

Whatever industry you're in, offering an excellent customer service is crucial to your success. In a previous blog, we outlined the top omni-channel customer service experience and in this one, with the help of Provide Support we detail the essential customer services skills that you should master.

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Topics: Customer Service

5 advantages of using an ERP system

ERP software market is expected to be worth £27 billion by 2020

With one report suggesting that the ERP software market is expected to be worth £27 billion by 2020 and Price Waterhouse Coopers (PWC) predicting a doubling in cloud-based ERP investments by the end of 2016, now is the time for your business to invest in a fully integrated solution. Need convincing? Here are 5 advantages of using an ERP system.

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Topics: ERP

Digital Leaders' 2016 IT concerns (Infographic)

Digital Leaders' wants and needs 2016

For the fifth year, BCS (The Chartered Institute for IT) has run a survey looking at the needs of the digital leader. Here are some of the biggest IT concerns raised in it, shown in a lovely infographic.

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What is EDI Software?

edi software

EDI stands for Electronic Data Interchange and refers to the transferring of business data electronically from one source to another in a standard format. Some of the common documents that can be transferred via EDI software include purchase orders, invoices and advance ship notices.

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Topics: EDI

10 Inspirational Tech Quotes

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When you’re on top of the world you feel motivated to do a great job at work. However we all have those days when we need a little bit of extra motivation. Here are the top 10 tech quotes to inspire you…. or at the very least, put a smile on your face!

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Top Five Omni Channel Customer Service Experiences

Omni Channel Customer Service Experiences

Since we last wrote about omni-channel commerce and shared the top omni-channel customer service experiences that customers want, new research has been released that highlights the importance of creating a seamless experience for customers, across all of your channels.

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Topics: Customer Service

Warehouse Management Software and K8

warehouse management & K8

Managing your warehouse in a cost effective and efficient way is one of the key components of a successful business.

That’s why our most recent version of K8, K8 Babbage, is our most comprehensive and reliable release to date. As with our other modules, our warehouse management software, can assist you in achieving effective warehouse management.

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Topics: Warehouse Management

Use of handheld devices for warehouse management

Use of handheld devices for warehouse management

We’re excited to see the changes that have been happening in warehouse management over recent years. Research into the future of the warehouses shows that warehouse IT and operations professionals no longer view the warehouse as just a cost centre, in which operational focus is on reducing inefficiencies and inaccuracies in order picking.

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Topics: Warehouse Management

Why invest in sales order processing software?

Sales order processing

If you are considering investing in sales order processing software, you are not alone. Research shows that 87% of organisations have problems with manual sales order processing and 77% say manual processing is holding back company growth. Part of this is because, say 53% of businesses, they receive orders in paper form, through the mail.

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Topics: Sales Order Processing

Challenges of Managing Multiple Warehouse Locations

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Warehouse management is challenging enough: optimising stock levels, managing the physical space and tracking orders and deliveries. However, when growing companies add additional warehouses, those challenges are multiplied.

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Topics: Warehouse Management

The Importance of Business Continuity Planning

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Any interruption of trading for your business is a disaster whichever way you look at it. Because of this, you will need a plan of action to hand to ensure that you are well prepared if the worst does happen.

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Topics: Business Continuity

What is warehouse management?

warehouse management

Warehouse management is the control of the day-to-day operations of a warehouse, such as the shipping, receiving, put-away and picking of goods.

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Topics: Warehouse Management

What is Stock Control Software in the Distributive Trades?

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Having control over your stock is all about balance: having sufficient goods available that any item can be supplied without delay, without tying up too much money in stock. Sounds simple, but whether you're a wholesaler, distributor, merchant or retailer, carrying hundreds, thousands or millions of products, the importance of stock control can't be overstated.

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Topics: Stock Control

What is SaaS?

What is SAAS?

Software as a Service’ or ‘SaaS’ is a way of accessing software applications over the internet, instead of buying and installing the software on computers in your premises.

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Topics: Cloud

What is CRM Software in the distributive trades?

CRM system

CRM is the strategy by which you manage your firm’s relationships with customers and prospects. In industries where goods are becoming increasingly commoditised, one of the main ways that wholesalers, distributors, merchants and retailers can differentiate is through customer service.

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Topics: Customer Service

What is Business Intelligence?

Business intelligence software

What is BI in the Distributive Trades?

BI stands for Business Intelligence, which is an umbrella term for the tools and systems that enable a company to gather, store, access and analyse corporate data, so as to make better decisions and improve performance.

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Topics: Business Intelligence

4 strategic sourcing process challenges for your business

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There is growing evidence that companies that focus on improving their supply chain performance achieve much better financial and operational results than their competitors. The companies that came top for optimising their supply chain in a 2013 Price Waterhouse Coopers survey perform 70% better, on average, than the companies at the bottom. They:

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Topics: Supply Chain Management

B2B buyers top 10 most wanted omni-channel experiences

B2B buyers' top 10 most wanted omni-channel experiences

Companies in the distributive trades have seen a massive shift in their customers’ expectations, in recent years. B2B customers, whether they are builders or plumbers, retailers or manufacturers, car mechanics or caterers, are consumers as well. As such, they have got used to rich omni-channel experiences when shopping for personal items, and expect to have the same ease, convenience and level of service when buying goods for business use.

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Topics: Customer Service

7 things you don’t want to see in your warehouse management process

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Companies in the distributive trades have seen growth in recent years. Modern tools and techniques have to potential to drive competitive advantage by transforming the warehouse from a cost centre to a growth centre. However, many businesses still employ legacy manual and paper-based warehousing processes, and have yet to take the first steps towards such a transformation.

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Topics: Warehouse Management

Omni-Channel Commerce: What it is and why you need it

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What does Omni-Channel Commerce mean?

Put simply, it means engaging with your customers, for sales, marketing and customer services, across multiple channels, in such a way that they have a consistent experience of your organisation, regardless of channel or device.

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Topics: Customer Service

7 things that make great customer service

Customer Service

Customer service has never been more important. According to a recent Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. Customers “will expect companies to know their individual needs and personalise the experience.”

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Topics: Customer Service

PET Project Final Update

Pecanwood Educational Trust

On the 30th of October 2015, Pecanwood Educational Trust and Kerridge Commercial Systems South Africa hosted the opening tournament for the football pitch project.

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