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Latest updates and insights from Kerridge Commercial Systems

Common ERP software implementation mistakes

ERP Implementation Miskakes

For many decision-makers, a new tool or piece of software is the answer to all of their problems —once they’ve signed on the dotted line, they expect instant results. And of course, if you’ve made the right purchasing decisions, this should be largely true. However, before you can reap the benefits of your new solution, you’ll need to ensure it has been implemented correctly.

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Catagories: Manufacturing


The Impact of Inaccuracies In Your Bill of Materials

How to avoid inaccuracies in your Bill of Materials

In manufacturing, a Bill of Materials is essential — and inaccuracies can have a huge impact on your overall output and efficiencies. In this blog post, I will discuss just how substantial these impacts can be, as well as how you can avoid them.

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Catagories: Manufacturing, HR & Training


How Field Staff Management Leads To Great Customer Service

How field staff management leads to great customer service

Across every single sector, customer service is key. In business, happy customers equal increased sales, return custom and positive referrals, all of which are crucial drivers to the success of any business.

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Catagories: Field Service Management, CRM & Customer Service


Improving Manufacturing Cybersecurity

Improving Manufacturing Cybersecurity

As factories and processes become increasingly digitalized, the threat of a cyberattack is growing. With hacking regularly making the headlines — think back to 2017’s WannaCry ransomware attack — you would assume that manufacturers had put safeguarding measures in place to prevent a similar threat from disrupting their operations. However, government research has found that this isn’t exactly the case.

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Catagories: Cloud / SaaS, Manufacturing


What are Advanced Web Services?

Advanced Web Services

It doesn’t seem all that long ago when K8 was the primary software platform that Kerridge Commercial Systems’ (KCS) customers used to run their businesses. 

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Catagories: eCommerce


The Environmental Impact Of Digital Transformation In Manufacturing

Environmental Impact of Digital Transformation in Manufacturing

The very nature of manufacturing means that waste is a real issue. Whether it’s energy by-products emitted by machinery or offcuts of materials used in the manufacturing process, minimising wastage is a priority for every manufacturer and not just in terms of cost.

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Catagories: Manufacturing, Industry 4.0 / IoT


What is a Digital Strategy and how do you create one?

Digital Strategy

You know that we now live in an increasingly digital world. For businesses, initially this meant having a website, then moving into e-commerce, and more recently, having a social media presence. However, the most forward-thinking businesses have now moved beyond these elements and are busy adopting their digital strategy.

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Catagories: eCommerce


Planning A New ERP Project: Where To Start

Planning a new ERP project - where to start

Starting a new ERP project is not without its difficulties — without the correct planning in place. As the saying goes, fail to prepare and prepare to fail. Put the legwork in now and hit the ground running once your ERP software is fully implemented.

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Catagories: Manufacturing, HR & Training


GDPR: What It Means For Manufacturers

What does GDPR mean for manufacturers? 

Working in manufacturing and technology, we’re familiar with acronyms. From ERP to CRM, the latest jumble of letters hitting the headlines is GDPR — the General Data Protection Regulation. But what is it and how is it set to impact manufacturers?

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Catagories: Manufacturing, CRM & Customer Service, HR & Training


The Challenges of Technology Integration In Manufacturing

Manufacturing Technology Integration

In this blog post, I will be discussing the cutting-edge technology of the 1870s. You may be wondering whether I’ve lost my mind— “the 1870s? That’s not relevant to me”. Before you hit that back button, hear me out; we can learn a lot more from nineteenth century manufacturing than you may think.

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Catagories: Manufacturing, ROI, Industry 4.0 / IoT


What the 2040 petrol and diesel car ban means for manufacturers

Manufacturers - what does the 2040 petrol and diesel car ban mean?

On 26th July 2017, the UK was taken aback by the government’s announcement to ban the sale of new petrol and diesel cars from 2040 onwards in an attempt to tackle Britain’s problem with pollution.

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Catagories: Manufacturing


Servitization In Manufacturing: What Is It And Why Does It Matter?

Servitization in manufacturing: What is it and why does it matter?

With markets becoming even more competitive and boundaries blurring further, being a manufacturer is no longer as simple as making things. The industry as a whole is in the midst of a servitization transformation, as manufacturers venture into the services field — a space that was traditionally reserved for specialist service providers.

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Catagories: Manufacturing, Industry 4.0 / IoT, HR & Training


Top 20 Must-Read Manufacturing Blogs, Sites & Resources

Manufacturing - Must-read content

As a busy manufacturer, you might wonder how much time you can realistically spare to keep up to date with industry resources and blogs. After all, it’s time that could be spent elsewhere, managing the factory floor or handling other business-critical activities. However, the real question is: can you afford not to keep up to date?

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Catagories: Manufacturing, Industry 4.0 / IoT, CRM & Customer Service


First-Time Fix Rates: How Do You Compare To The Industry Standard?

First-Time Fix Rate Industry Standards

In field service, an industry that is heavily focused on customer satisfaction, your first time fix rate is crucial. Put yourself in the customer’s position: when something goes wrong, they want it fixed straight away. They don’t want to put processes on hold, losing both time and money in the process, while an engineer attempts on multiple occasions to rectify the issue.

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Catagories: Field Service Management


Key Considerations for Aviation & Aerospace Manufacturers

Key Considerations for Aviation & Aerospace Manufacturers

The aviation market in the UK is strong. According to a report from January 2016, our aviation industry achieves an annual turnover of over £60 billion, with exports alone worth £26 billion. Of this sum, £52 billion is contributed to the UK economy.

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Catagories: Manufacturing


Effective Manufacturing Warehouse Management: Improving Efficiencies

Effective Manufacturing Warehouse Management

As a manufacturer, you’ll already understand the importance of your warehouse within your business. As the place where raw materials arrive and are stored, as well as where finished products are kept before shipment, your warehouse is a hub of activity. Without effective warehouse management, your entire set-up could descend into chaos — with disastrous consequences for your supply chain.

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Catagories: Manufacturing, Industry 4.0 / IoT, HR & Training


The Future of the Industrial Internet of Things (IIoT) in Manufacturing

The Industrial Internet of Things (IIoT) in Manufacturing

You’ll likely have already heard the terms Internet of Things (IoT) or Industrial Internet of Things (IIoT) bandied around. However, if you’ve put them down as simply being the latest in a long line of manufacturing buzzwords, you’re very much mistaken.

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Catagories: Manufacturing, Industry 4.0 / IoT


eCommerce with your customers – why you should be thinking of mobile first?

eCommerce with your customers

Did you know that in 2016, mobile devices such as Smartphones overtook PCs as the most popular device for surfing the net, and more search is carried out on Smartphones than on any other device?  We all vastly underestimate how much time we spend on our mobile devices (phones and tablets), sometimes by as much as 30%. In 2017, mobiles will be used to consume more content than televisions.

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Catagories: eCommerce


Field Service KPIs: What’s Missing From Yours?

Field Service KPIs: What’s Missing From Yours?

The success of any business — be it in field service or not — rests upon staff performance. You can have the finest vehicles, machinery and equipment, but if staff performance is low, business growth and performance will naturally be stunted.

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Catagories: Field Service Management, HR & Training


Manufacturing considerations for car parts manufacturers

Manufacturing considerations for car parts manufacturers

The UK’s automotive manufacturing industry has an annual turnover of £69.5 billion, contributing £15.5 billion to the economy. Over 30 vehicle manufacturers produce more than 70 car models in the UK alone — a process that wouldn’t be possible without the support of the automotive aftermarket including over 2,000 car parts manufacturers.

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Catagories: Manufacturing


Challenges for chemical manufacturers

Challenges for Chemical Manufacturers

Challenged with meeting difficult regulations and a saturated, cut-throat market, chemical manufacturers operate in a notoriously difficult sphere. Manufacturers operate to tight deadlines with tight costs and even tighter regulations. As such, it’s very easy for chemical manufacturers to become creatures of habit and confine themselves to manufacturing processes that get the job done but at a cost to overall productivity.

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Catagories: Manufacturing


Business intelligence at your fingertips

Business intelligence at your fingertips

Chris Hirst, head of pre-sales at Kerridge Commercial Systems (KCS), explains how using a computer system with a fully integrated business intelligence (BI) module can provide you with clear insights into every aspect of your business, help you spot trends and support you in making crucial business decisions.

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Catagories: Distribution


The benefits of ERP systems with integrated financials

The benefits of ERP systems with integrated financials

Sanjay Fatania, Financial Implementation Manager at Kerridge Commercial Systems (KCS), explains how using a computer system with fully integrated financials delivers greater efficiency, visibility and faster decision making to your business.

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Catagories: Distribution


Is it time to get on-line?

It's time to get on line

Tony Pey, Head of Sales Engineering at Kerridge Commercial Systems, explains the benefits of using eCommerce.

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Catagories: eCommerce


Communication In Manufacturing

Communication In Manufacturing

Let’s talk: communication in manufacturing

As you’ll already know, manufacturing is all about supply and demand. Unfortunately, the systems we have in place often make this process significantly more complex. From managing a lengthy supply chain to monitoring the key production processes, many steps are involved in manufacturing — and visibility and awareness of each is key.

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Catagories: Manufacturing, CRM & Customer Service


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